Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. What materials are used in Bhastra Bags?
Bhastra Bags are thoughtfully crafted using premium-quality materials including denim, vegan leather, canvas, woven fabrics, and handcrafted elements. Our products are designed to be stylish, durable, eco-friendly, and cruelty-free.
2. Are Bhastra Bags vegan?
Yes. We are committed to creating eco-friendly and vegan bags. We do not use genuine leather in our products.
3. Where are Bhastra Bags made?
All Bhastra Bags are proudly designed and manufactured in India with the support of skilled local artisans.
4. How long will it take to receive my order?
Orders are generally processed within 24 hours and delivered within 2–7 business days across India, depending on your location.
5. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS so you can monitor your shipment in real time.
6. Do you offer free shipping?
Yes! We offer FREE Shipping on all prepaid orders across India.
For Cash on Delivery (COD) orders, a shipping charge of ₹100 is applicable. We encourage prepaid orders for faster processing, free shipping, and a smoother delivery experience.
7. Can I return my order?
Yes. Returns can be requested within 7 days of delivery, provided the product is unused, undamaged, and returned in its original packaging.
8. How do I initiate a return?
Simply email us at help@bhastrabags.com with your order number and photos of the product. Our team will guide you through the return process.
9. What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos. We will arrange an appropriate resolution, which may include a replacement, refund, or return pickup depending on the situation.
10. Can I exchange my bag for another design or color?
Please contact our customer support team for exchange requests. Eligibility depends on product condition and availability.
11. Do you offer bags with laptop compartments?
Yes. We offer a range of laptop bags and laptop-friendly designs with dedicated compartments to safely carry your gadgets.
12. Are your bags suitable for everyday use?
Absolutely. Our bags are designed to be functional, lightweight, and durable, making them perfect for work, travel, college, shopping, and daily use.
13. What collections are available at Bhastra Bags?
We offer a wide range of collections including Denim Trail 2.0, Denim Fusion, Tote Bags, Sling Bags, Backpacks, Laptop Bags, Tiffin Bags, Festive Collections, and more.
14. Do you offer customized bags?
Yes. Selected products are available with initial customization options. Please check the product description or contact us for details.
15. Are the colors of the products exactly the same as shown online?
We strive to display product colors as accurately as possible. However, slight variations may occur due to different screen settings and photography lighting.
16. What payment methods do you accept?
We offer multiple secure payment options for your convenience, including:
UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (COD)*
All online transactions are processed through secure payment gateways to ensure a safe shopping experience.
17. Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery (COD) on eligible pin codes across India. You can check COD availability during checkout by entering your delivery address.
Please note that COD availability depends on the serviceability of your location.
18. What should I do if my tracking shows delivered but I have not received the package?
Please contact us immediately. We will coordinate with the courier partner and initiate an investigation to resolve the issue.
19. How can I contact Bhastra Bags?
You can reach us through:
help@bhastrabags.com
+91 93134 31363
20. What makes Bhastra Bags different?
Bhastra Bags combines thoughtful functionality, premium materials, sustainable practices, vegan craftsmanship, and unique Indian-inspired designs to create bags that are both beautiful and practical.
21. Are Bhastra Bags suitable for gifting?
Yes. Our bags make excellent gifts for birthdays, festivals, corporate gifting, and special occasions thanks to their premium design and everyday utility.